The brief

Quay Street is a covered food market with thirty stalls and no shared website. Visitors could not tell who was open, and stallholders did not have time to update anything.

The market manager asked for a directory that would not become one more job.

What I did

I interviewed twenty-one vendors at their stalls, on their slowest hour. The pattern was clear: they would update one thing, from their phone, if it took under a minute.

The directory has one field per stall that matters: open today, yes or no, and a single line of news. Everything else is set once.

What changed

Twenty-six of thirty stalls now update their status weekly. Visitors can see what is open before they set off.

The manager says the market’s quietest weekday is now its second busiest.